Lancôme® Australia Customer Service Details

Shipping and Delivery With Lancôme® Australia

Customer service shipping and delivery

SHIPPING & DELIVERY

Product unavailable

Among the Lancôme products you can purchase online, a product may, on occasion become unavailable. In this event, when you click on "Purchase now", a window appears to inform you that the product you wish to order is temporarily unavailable. However, our stock is frequently replenished and you can contact our customer service department for information as to when the product will be once again available. Alternatively all products are available from a Lancôme counter which can be located via the store locator.

Confirm my order

Have you placed all products you want to purchase in your shopping bag? If so, you can proceed to the payment page by clicking "Order" in your shopping bag, in the window displayed in top right-hand corner of your screen.

You will be guided through the following steps:

1) Your shopping bag
You can view the product(s) in your order and make changes as required. You can also add any promotional code or gift wrapping service you may require.

2) Samples
You will be offered to choose 2 samples with your order, and click "continue".

3) Identification/Shipping
This step allows Lancôme to recognise you as a member (if you have not already done so). If you are not a member, you can choose to sign up. You can also place your order without signing up for the club. Please untick the 'I would like to receive Lancome communications' before you complete the registration

4) Summary/Payment
Before payment, you will be able to review all information pertaining to your order:
products, samples and free gifts as applicable, addresses, delivery method and costs, and the total amount of your order.
You must then accept the "General Terms and Conditions of Sale" and select your payment type.

Change or cancel my order

Changing an order just after it has been confirmed:

If you realise that you have made a mistake on your order and it has been validated, contact Lancôme customer services as soon as possible by sending an email to service@lancome.com.au. If your request to correct the orders received by our customer services department prior to your order being processed, it will be changed.
You cannot change your order if Lancôme customer services inform you that it has been processed. However, you can return the products ordered within 7 working days from the day after the receipt date of your order.

Cancelling an order after the payment has been confirmed:

You cannot cancel your order if Lancôme customer services inform you that it has been processed. However, you can return the products ordered within 7 working days from the day after the receipt date of your order. Before validating your payment, you can change or cancel your order whilst in the "Shopping basket", during the validation phase of your order.

Unavailable or missing products

A product is unavailable at the time of the order

Among the Lancôme products you can purchase online, a product may, on occasion become unavailable. In this event, when you click on "Purchase now", a window appears to inform you that the product you wish to order is temporarily unavailable. However, our stock is frequently replenished and you can contact our customer service department for information as to when the product will be once again available. Alternatively all products are available from a Lancôme counter which can be located via the store locator.

A product ordered is not available

If a product is found to be unavailable when preparing your order, you will be informed in the order dispatch confirmation e-mail. The amount of your payment will be changed accordingly to reflect the new order total.

A product is missing from your parcel

If you find that a product ordered or a free gift from Lancôme is not in your parcel, you can contact Lancôme customer service by email service@lancome.com.au.

Limitations on order quantities and amount

Any order total cannot exceed $1000 (including GST) . Moreover, the number of identical items for the same order is limited to 10 over a one-month period.

Lancôme applies these limits in the interests of shipping and payment security.

Send a gift

If you would like to send a gift, choose products, add them to your shopping bag, and tick the Gift Wrap option in the Shopping Bag check-out page.

You can find ideas for Lancôme gifts suitable for different occasions and recipients in the "Gift Ideas" section of the site.

If the gift will be delivered to an address that is different from yours, on the Identification/Shipping page, tick Delivery "to a different address" and enter the required shipping address in the appropriate fields.

Delivery information

We offer free standard shipping for all Lancome orders within Australia.

CHRISTMAS DELIVERY TIMES

All orders placed by 19 December will be dispatched before Christmas Day. All order placed between 20 and 26 December will be dispatched on 30 December. However, if you wish to receive your order before Christmas, please allow sufficient time for order dispatch and delivery time.

DELIVERY TIMES

Your orders are usually dispatched within 2 working days (except during Christmas periods, please see above ‘Christmas Delivery’ for more information). You will receive an email notification from Australian Post when your order is shipped. The following delivery timeframes for STANDARD SHIPPING apply:
Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.
Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.

*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn't arrive within the given timeframe, please inform us at service@lancome.com.au