Lancôme® Australia Customer Service Details
CHRISTMAS DELIVERY TIMES
LAST DAY TO RECEIVE YOUR ORDER BY DECEMBER 25th:
By Sunday 10th of December for Western Australia, Queensland, Northern Territory, Tasmania and remote areas.
By Wednesday 13th of December for Victoria, New South Wales, South Australia and Australian Capital Territory in metropolitan areas.
Due to public holidays in Victoria (December 25, 26 and January 1) and high demand due to our Boxing Day Sale over the holiday period it will take up to a week for your order to ship. See Shipping Methods below for details on how long it will be until you receive your order.
Standard shipping is free with all orders.
Your orders are usually dispatched within 2 working days.
The following delivery timeframes for STANDARD SHIPPING apply:
Sydney and Melbourne Metro: 2-3 working days after dispatch. Orders are dispatched within 2 days.
Rest of Australia: 3-5 working days after dispatch. Orders are dispatched within 2 days.
*Delivery to remote areas may take longer. Please note we rely on Australia Post to provide delivery services so we cannot guarantee delivery times. If your order doesn't arrive within the given timeframe, please inform us at firstname.lastname@example.org
SHIPPING METHODS & RATES
Our orders are shipped free of charge and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping.
We do not ship outside Australia at this time.
If a delivery is late, the Purchaser must inform the Lancome customer service department as soon as possible, by e-mail sent to email@example.com. Lancome shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems within two (2) weeks from the day of the complaint.
Upon receipt of Products ordered, the Purchaser must check that the Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc) must be noted in writing by Purchasers on the delivery slip presented by the courier alongside a signature. The Purchaser must also notify the Lancome customer service department by e-mail sent to firstname.lastname@example.org specifying the nature of the problem.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM (Noon) Monday-Thursday and 11am Friday will not be processed until the next business day.
If you have questions about your order, email us at email@example.com and we will be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact Lancome Customer Service at firstname.lastname@example.org with the subject "My Order". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact customer services at email@example.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee.
Customers who purchase products from Lancome website may return them by mail addressed to the logistics centre. Please email firstname.lastname@example.org for more details and logistics centre address. Items purchased in a Lancome free-standing store may be returned to any of the Lancome free-standing stores. Lancome products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Lancome products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you should need further information regarding the return of any Lancome products, please do not hesitate to email us at email@example.com and it would be our pleasure to assist you however we could.
We regret that we do not ship outside Australia at this time for orders placed at www.lancome.com.au. Please refer to our Lancome International Retail Locator for a directory of stores that offer Lancome products, listed by country on www.lancome.com.