Lancôme® Australia Customer Service Details

Terms & Conditions of Sale by Lancôme® Australia

Customer service terms of sale

Thank you for accessing www.lancome.com.au (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by LANCÔME a brand of L’Oréal Australia Pty Limited (ABN 40 004 191 673), whose registered office is at 564 St Kilda Road, Melbourne, Victoria 3004 ("L’Oréal"). By using the Website, you signify your acceptance of the Terms in consideration of which L’Oréal provides you with access. From time to time L’Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the Website following any such change constitutes your agreement to follow and be bound by the Terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

NO RELIANCE

While L’Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

LINKS

There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

INTELLECTUAL PROPERTY

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trade marks, service marks and other material ("Content") is protected by copyright, trade mark and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.

You may not use any of L’Oréal's trademarks or trade names without L’Oréal's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

LICENCE AND DOWNLOAD RIGHTS

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

Download of Content from the Website is permitted by L’Oréal provided only that:
(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
(ii) you make only personal, non-commercial use of such download and/or printed copy; and
(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

PERMISSIONS

If you would like information about obtaining L’Oréal's permission to use any of the Content or if you would like to link your website to the Website, email your enquiry to L’Oreal Consumer Affairs Department at 564 St Kilda Road, Melbourne, Victoria 3004 or by telephone on 1300 659 359 or by email lorealaustraliaconsumeraffairs@loreal.com

NO WARRANTY

The Website and the Content are provided "as is". L’Oréal excludes all guarantees and warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of guarantees and warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no guarantees or warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied guarantees and warranties, so some or all of the above exclusions may not apply to you.

L’Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features.

L’Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the Website.

These Terms do not affect your statutory rights or your legal rights as a consumer. Where terms are implied by statute, they are excluded to the extent permissible by law. If they cannot be excluded, L’Oréal’s liability will (where permissible by law) be limited to:
• in the case of the supply of goods: the replacement of the goods or the supply of equivalent goods, or the repair of the goods, or the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired, at L’Oréal’s election; and
• in the case of the provision of services: the supplying of the services again, or the payment of the cost of having the services supplied again, at L’Oréal’s election.

LIMITATION OF LIABILITY

You acknowledge that your use of the Website, including the Content, is at your own risk. If you are dissatisfied with the Website, the Terms, or any or the Content, your sole remedy is to discontinue use of the Website.

To the extent permitted by law, L’Oréal excludes all liability to you and all third parties for any direct, special, indirect, consequential or incidental costs, losses, expenses and damages, exemplary or lost profits, or any other damages of any kind incurred in any way (including negligence), even if L’Oréal has been advised of the possibility thereof, connected with any use or access to the Website.

LOCAL LAWS AND REGULATIONS

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

L’Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

INDEMNITY

You agree to indemnify, defend, and hold harmless each of L’Oréal, its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal, its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal, its employees, representatives, suppliers, or agents is based on or arises in connection with:

(i) your use of the Website;
(ii) any breach by you of the Terms;
(iii) a claim that any use of the Website by you:
(a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or
(b) is libellous or defamatory, or otherwise results in injury or damage to any third party;
(iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
(v) any misrepresentation or breach of representation or warranty made by you.
References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such third party accesses the Website using your computer.
You agree to pay L’Oréal, its employees, representatives and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

TERMINATION

L’Oréal has the right to terminate or suspend operation of the Website, for any or no reason, without notice and without liability.

CHANGES TO THE WEBSITE

You accept that L’Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L’Oréal's sole discretion. You further accept that such changes may result in your being unable to access the Website.

COOKIES

We may collect information about your computer IP address, browser type and use cookies for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns that does not identify any individual. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. They help us to improve our Website and to deliver a better and more personalised service to you and other users by enabling us:

- To estimate our audience size and usage pattern.
- To store information about our users' preferences and to allow us to customise our Website according to our users' individual interests.
- To speed up your searches.
- To recognise users' when they return to our Website.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies, you may be unable to use parts of the Website.

TRANSMISSION AND FEEDBACK OF INFORMATION

Any personal information you transmit through this Website is subject to L’Oréal's privacy policy.
You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.

You agree that L’Oréal may use and/or disclose information about your demographics and use of the Website in a manner that does not reveal your identity.

SEVERANCE & WAIVER

If any provision of the Terms is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect. No waiver of any term of the Terms shall be deemed a continuing waiver of such term or any other term.

ENTIRE AGREEMENT

Except as provided herein, the Terms are the entire agreement between us relating to the Website and supersede any prior understanding or agreements (written or oral).

GOVERNING LAW AND JURISDICTION

The Terms are governed by the laws of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts of Victoria.


 

COMPETITION TERMS AND CONDITIONS

 

Win a Trip to Paris - LANCOME Terms & Conditions ("Conditions of Entry")

Schedule

Promotion:

Win a Trip to Paris - LANCOME

 

Promoter:

L'Oreal Australia Pty Ltd ABN 40 004 191 673, 564 St Kilda Road, Melbourne, VIC 3004, Australia. Ph: 03 8680 0000

 

Promotional Period:

Start date: 15/07/17 at 09:00 am AEST

End date: 30/07/17 at 11:59 pm AEST

 

Eligible entrants:

Entry is only open to Australian residents who are 18 years and over.

 

How to Enter:

To enter the Promotion, the entrant must complete the following steps during the Promotional Period:

  1. purchase one (1) or more Eligible Product/s in one (1) transaction from any Participating Venue; and
  2. provide a valid email address at the time of purchase. Eligible customers will receive a trigger email to confirm they have been successfully entered into the Promotion

 

Proof of purchase: The entrant must retain proof of purchase. The proof of purchase required is an original receipt.

 

Eligible Products:

All products under the following ranges:

 

  • Advanced Genifique Serum
  • Teint Idole Ultra Wear
  • Absolue Skincare
  • La vie est belle

 

For the sake of clarity, any gift sets including a full-sized product from any of the above ranges is also an ‘’Eligible Product’’ for the purposes of this Promotion.

 

Participating Venue:

  • Any Myer or David Jones Store within Australia
  • Lancome Australia website (www.lancome.com.au)

 

For the sake of clarity, purchases from the Myer or David Jones online websites are not eligible for this Promotion.

 

Entries permitted:

Multiple entries permitted per person, subject to the following:

  1. limit one (1) entry permitted per Qualifying Transaction (regardless of the number of Eligible Product/s in excess of one (1) purchased within the transaction);
  2. each entry must be submitted separately and in accordance with the entry instructions above; and
  3. a maximum of one (1) prize permitted per person (excludes SA residents, who are eligible to win multiple prizes).

 

Total Prize Pool:

Up to AUD $12,840.00

 

 

Prize Description

Number of this prize

Value (per prize)

Winning Method

Major Prize: The Major Prize is a trip for two (2) adults to France, and includes the following:

  • return AirFrance economy airfares for two (2) adults to Paris, France from the winner’s closest of the following cities: Sydney, Brisbane, Adelaide, Melbourne, or Perth
  • two (2) nights twin-share accommodation in Hôtel Le Bristol Paris;
  • three (3) nights twin-share accommodation in Novotel Paris;
  • return transfers from airport to the hotel with “My Daily Driver”;
  • two (2) tickets for The Chateau de Versailles + tickets to the show Grandes Eaux Nocturnes (Son et lumieres in the grounds);
  • one (1) dinner cruise for 2 on the Bateaux parisien; and
  • A 2h ride in Paris in Citroën 2CV.

 

1

Up to AUD$11,840.00 depending on exact date and point of departure

Draw: computerised random selection - 02/08/17 at 02:30 pm AEST

Minor Prize: The prize is Lancome product hamper to the value of $500. Exact inclusions in the hamper determined by the Promoter in its absolute discretion.

 

2

AUD$500.00

Draw: computerised random selection - 02/08/17 at 02:30 pm AEST

 

Prize Conditions:

Applies to All Prizes: No part of a prize is exchangeable, redeemable for cash or any other prize or transferable.

 

Applies to Major Prize only:

All costs associated with travel to/from the winner’s place of residence to the airport of flight departure in Australia will be the winner’s responsibility (e.g. any applicable flights, transfers, fuel costs, accommodation, etc). For example, if the winner is from Canberra, they will need to make their own way at their own cost to/from Sydney, NSW where flight will depart and return.

 

The winner may choose the dates of travel from 12:01 am on 06/08/17 to 31/12/18, subject to booking and flight availability and blackout dates/exclusion periods. The prize cannot be taken during Paris trade fairs/major event/peak/public holiday periods or any other exclusion periods as specified by the Promoter or the prize supplier/s (including over Christmas and Easter periods). Flights are valid for 6 months from the date of departure. Travel must be completed by (one year from draw date).

 

The prize requires the winner to contact the Promoter in order to book travel. The winner and his/her travel companion(s) are responsible for ensuring that they have valid passports, and any requisite visas, vaccinations and travel documentation. The winner and his/her travel companion must depart from and return to the same departure point and travel together. Frequent flyer points will not be awarded and do not form part of the prize. Travel itinerary will be determined by the Promoter in its absolute discretion. Travel is subject to availability in T/N class. Travel between Australia (Sydney, Brisbane, Adelaide, Melbourne, Perth) and Asia is to be on the services of Qantas in economy class, travel between Asia and Paris is to be on the services of Air France in economy class. Date changes permitted, subject to booked class availability within the 6 months validity at a fee of AUD190.

 

Reservations with Hotel Le Bristol must be made through ANTHONY KNOX & ASSOCIATES - tony.knox@anthonyknox.com.au - Level 9/47 York Street, Sydney NSW 2000 - and any reservation request is based on availability. All other accommodation reservations must be made through L’Oreal Australia.

 

Spending money, meals, taxes (excluding airline and airport taxes), travel insurance, passports, visas, vaccinations, transport to and from departure point, transfers, items of a personal nature, in-room charges and all other ancillary costs, unless otherwise specified in the prize description specified herein, are not included and are the responsibility of the winner. The winner may be required to present their credit card at check in. Prize is subject to the standard terms and conditions of individual prize and service providers.

 

Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize will be forfeited and will not be redeemable for cash.

 

Winner notification:

The winners will be notified by email within two (2) business days of the draw. The winners will be published in The Australian on 11/08/17.

 

Unclaimed Prizes:

Prizes must be claimed by 06/11/17 at 1:00 pm AEDT. In the event of an unclaimed prize, the prize will be redrawn on 07/11/17 at 2:30 pm AEDT at Plexus, Level 2, 35 Little Bourke Street, Melbourne VIC 3000 Australia. The winners of the redraw will be notified by email within two (2) business days as the redraw. The winners will be notified publicly (and their details published) in The Australian on 10/11/17.

 

 

  1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
  2. The Promotion commences on the Start Date and ends on the End Date ("Promotional Period"). Entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt.
  3. Valid and eligible entries will be accepted during the Promotional Period.
  4. Employees (and the immediate family members) of the Participating Venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, its distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. "Immediate family member" means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin.
  5. Draw:
    1. The draw will take place at Plexus, Level 2, 35 Little Bourke Street, Melbourne VIC 3000 Australia at 02:30 pm AEST on 02/08/17 using computerised random selection.
      1. The first valid entry drawn will win the Major Prize.
      2. The next two (2) valid entries drawn will each win a Minor Prize.
    2. The draw conductor may draw additional reserve entries in case an invalid entry or entrant is drawn.
    3. If a draw is scheduled on the weekend or a public holiday, the draw will be conducted at the same time and location on the following business day. The Promoter will ensure each draw is open for public scrutiny and anyone may witness the draw on request. The winner of a drawn prize is determined by chance.
  6. All reasonable attempts will be made to contact each winner.
  7. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize by the time specified by the Promoter, or is unavailable at the time stipulated by the Promoter for travel, they forfeit the prize and the Promoter is not obliged to substitute the prize.
  8. Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion.
  9. Entrants must keep their proof of purchase specified in How to Enter for each entry as proof of purchase ("Proof of Purchase"). If an entrant fails to produce the Proof of Purchase for a specific entry or each entry, as and when requested by the Promoter, the Promoter has the right to invalidate the entrant's respective entry/entries for which Proof of Purchase cannot be provided and/or all entries submitted by that entrant and/or forfeit the entrant's right to a prize. Purchase receipt(s) must clearly specify: (a) the store of purchase as a Participating Venue; (b) the required product/s or service/s to be purchased for entry; and (c) that the purchase was made during the Promotional Period and prior to entry.
  10. The value of the prizes is accurate and based upon the recommended retail value of the prizes (inclusive of GST) at the date of printing. The Promoter accepts no responsibility for any variation in the value of the prizes after that date.
  11. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and/or specification, subject to any written directions of a regulatory authority.
  12. No entry fee is charged by the Promoter to enter the Promotion.
  13. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner.
  14. All entries will be the property of the Promoter. The information entrants provide will be used by the Promoter for the purpose of conducting this competition. The Promoter may collect entrants' personal information (including through its contractors or agents) or disclose entrants' personal information to its contractors and agents to assist in conducting this competition or communicating with, or developing its relationship with, entrants including to overseas locations such as New Zealand, the USA, Canada, Singapore and other countries in Asia and the EU. By entering this promotion, entrants consent to the storage of their personal information on the Promoter's database and the Promoter may use this information for future competition and marketing purposes regarding its products, including contacting the entrant via electronic messaging. By entering this promotion, entrants consent to receiving SMS or email messages from the Promoter. The Promoter is bound by the Privacy Principles in the Privacy Act 1988.  Entrants can request access to the personal information the Promoter holds about them by contacting the Promoter at the address stated in the Promoter section of these conditions. The Promoter's Privacy Policy, located at www.loreal.com.au/_en/_au/tools/privacy/privacy_1.aspx, contains information about: (a) how entrants can seek access to the personal information the Promoter holds about them and seek the correction of such information; and (b) how entrants can complain about a privacy breach and how the Promoter will deal with such a complaint.
  15. For the purposes of public statements and advertisements, the Promoter may only publish the winner's surname, initial and State/Territory or postcode of residence.
  16. Entrants who receive the email confirming their entry will be notified within the email of the option to sign up to receive marketing and promotional material from AirFrance and/or A Tout France. Entrants who follow the prompts to opt-in to receiving marketing/promotional material from these third parties will subsequently receive marketing from those third parties.
  17. It is a condition of accepting the prize that a winner and their travel companion may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize. If a winner or travel companion is under the age of 18, a nominated parent or legal guardian of the winner or travel companion will be required to sign the legal release on the winner or travel companion's behalf.
  18. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoter. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry, to the extent of any inconsistency. The Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise.
  19. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
  20. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may in its sole discretion cancel, terminate, modify suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation.
  21. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant's details (including an entrant's identity, age and place of residence). In the event that a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter's discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid.
  22. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. In the event that there is a dispute concerning the conduct of the Promotion, the decision of the Promoter is final and binding on each entrant and no correspondence will be entered into.
  23. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  24. The entrant will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.
  25. Unless otherwise specified, a prize is a single event for the winner (and their guest) and cannot be separated into separate events or components.
  26. The Promoter and Air France accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize.
  27. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.

28.    Authorised under: ACT Permit No. TP 17/01052.1, NSW Permit No. LTPS/17/14731 and SA Permit No. T17/982.