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We offer both Standard Shipping & Express Shipping. Our default shipping carrier is Australia Post.
Standard shipping is free of charge and delivered on business days (Monday through Friday, excluding public holidays). Express shipping is $9.95 on orders of any value.
STANDARD DELIVERY LEAD TIME:
|Order Destination||Expected Delivery Lead Time*|
|Metro - Melbourne, Sydney, Canberra, Adelaide||2 to 3 Business Days|
|Metro - Brisbane, Hobart||3 to 4 Business Days|
|Rural - VIC, NSW, SA||3 to 5 Business days|
|Metro - Perth, Darwin||4 to 6 Business Days|
|Rural WA, NT, QLD||5 to 10 Business days|
We do not ship outside Australia at this time.
All orders are shipped by Australia Parcel Post from our Melbourne Distribution Centre and information relating to tracking & delivery will be sent to you via email as soon as your goods have been shipped.
We process & dispatch orders Monday through Friday, in the order in which they are received.
Our orders are usually dispatched within 24-48 hours, and delivered on business days (Monday through Friday, excluding public holidays).
1. Confirm that you meet our return conditions (see Change of mind returns).
2. Contact our Customer Service team via our Contact Us page and select “Returns”.
To expedite your request, please include the below details:
• Order number
• Date of product purchase
• Product(s) requested to be returned
• Return reason
• Product condition (unopened, used, damaged, faulty)
3. Within 48 hours, a customer service representative will get in contact with you.
• For change of mind returns: a customer service representative will submit your return and email you the return shipping label
• For orders with other issues: a customer service representative will request that you provide a photo, and any other relevant details. For more information, see section “Issue with your order”
4. Package your item securely.
To reduce waste, you can re-use the Lancôme packaging, if you no longer have this, you can use a similarly sized box.You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of
5. Drop off your return at any Post Office
You can print your return shipping label at the post office - simply present your returns label email on your phone. Please note that from the date of receiving the return shipping label, the parcel must be posted within 30 days to qualify for a full refund.
6. You can track the delivery of your return to our warehouse via the Australia Post Portal.
Simply enter the tracking number you received via email when you booked your return at the Post Office.
7. Once the parcel arrives at our warehouse, our returns team will inspect the condition of your return.
If accepted, the refund will be processed and you will be contacted via email. Refunds take approximately 10 business days to be credited to your account.
If you should need further information regarding the return of any Lancôme products, please do not hesitate to Contact Us, and it would be our pleasure to assist you however we can.
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