Lancôme® Australia Customer Service Details

Returns Policy by Lancôme® Australia

Returns & Exchanges

Should you ever buy anything from us that is not pleasing to you, you may return any of our products to the original point of purchase for a full 100% money-back guarantee.

Customers who purchase products from Lancome website may return them by mail addressed to the logistics centre. Please email for more details and logistics centre address. Items purchased in a Lancome free-standing store may be returned to any of the Lancome free-standing stores. Lancome products purchased in all other locations must be returned to their original point of purchase.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Lancome products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

NOTE: PayPal offers to cover the cost of your online return. Further information can be found on the PayPal website. * PayPal terms & conditions apply.

If you should need further information regarding the return of any Lancome products, please do not hesitate to call us on 1300 060 116 Monday to Friday between 9AM - 5PM or email us at and it would be our pleasure to assist you however we could.