Elite rewards
Frequently Asked Questions

All you need to do is fill out our online form which includes providing your full name, your email address, and, for online accounts, selecting a password.. There are no other requirements to join, but in order to be eligible for an Elite Rewards Birthday Reward, you’ll also need to provide your date and month of birth.

Collect happiness currency every time you shop with Lancôme using your Elite Rewards account. Earn 1 point for every dollar you spend at lancome.com.au or at one of our Lancôme counters using your Elite Rewards account. Be sure to log in online or identify yourself to a Beauty Advisor in store to ensure your purchases are correctly assigned to your member profile, otherwise you might miss out.

Yes, each point expires 12 months after it was earned. Also, if you return your order after points were assigned, those points will be deducted from your points balance and tier spend.

Online shoppers: points for purchases made at Lancome.com.au will be awarded once the order is shipped.

Department Store shoppers: points for purchases made in a free-standing store can take up to 24 hours to appear on your Dashboard.

It’s easy. Simply log into your online account and click "Claim" on any available voucher in your Elite Rewards Dashboard, and then follow the instructions at checkout to complete your purchase with your reward applied.

You can also claim vouchers in the cart section.

Your Redeemable Points are the number of points you have available to claim for vouchers. This number decreases with each reward you redeem. Points expire 12 months from when they are earned.

To review your current points balance, visit your Elite Rewards Dashboard after logging into your online account.

Sorry, you cannot transfer (or sell) points or redeemed rewards to anyone else. Any accounts suspected of this will lead to forfeiture of acquired points and possible suspension or termination of your account.

Currently vouchers are only available to be redeemed online at Lancome.com.au. However you can still earn points on your in-store purchase at any department store Lancôme counter. Just be sure to identify yourself to your Lancôme Beauty Advisor so they can allocate your purchase to your Elite Rewards account.

Yes, if you return or cancel an order in which you redeemed a rewards voucher, you will be reissued the voucher to your account, with its original expiry. You will not receive the points back.

To earn points you must be logged into your Elite Rewards profile. If you are not logged in, then you will be unable to earn points for your purchases or for other activities.

NOTE: Points will be added to your account at the time when your order is shipped.

To earn points in a department store you must complete your purchase with a Lancôme Beauty Advisor and provide your email address from your Elite Rewards profile, plus be opted into the Elite Rewards program. If you are not yet a member, you must sign up to the program using our in-store signup form prior to making your purchase or sign up online.

If you purchase from a different counter or a member of the retailer’s staff (e.g. MYER or David Jones staff), then you will be unable to earn points for your purchase.

The more you spend with us, the more benefits you receive. Enjoy luxurious privileges and experiences as you start climbing the tiers of happiness from Rose to Silver and finally Gold.

ROSE: $0-$299.99 spent in a membership year
Benefits include:
• Access to Lancôme voucher catalogue
• Access to participate in one exclusive promotion
• Rose Birthday Reward (if you provided your date of birth when you signed up to Lancôme Elite Rewards)

SILVER: $300-$799.99 spent in a membership year
Benefits include:
• Access to Lancôme voucher catalogue
• Access to participate in two exclusive promotions
• Silver Birthday Reward (if you provided your date of birth when you signed up to Lancôme Elite Rewards)
• Three-day early access to new launches and promotions
• Access to double points events
• One complimentary service

GOLD: $800+ spent in a membership year
Benefits include:
• Access to Lancôme voucher catalogue
• Access to participate in three exclusive promotions
• Gold Birthday Reward (if you provided your date of birth when you signed up to Lancôme Elite Rewards)
• Five-day early access to new launches and promotions
• Access to double points events
• Two complimentary services
• Access to exclusive private events

Your Lancôme Elite Rewards membership year starts from (i) the date you joined Lancôme Elite Rewards or (ii) the date you last changed or maintained tiers (whichever date is later) and runs for 12-months. For more information, refer to the Lancôme Elite Rewards terms and conditions.

Once you reach a tier level, you will be able to enjoy the benefits for 12 months unless your spend increases and you move up a level and enjoy even more rewards and benefits!

If your spend for those 12 months is less than the minimum required for that level, you will move to the tier that matches your spend at the end of 12 months.

On your birthday, you will receive an email to unlock exclusive access to your birthday reward (if you have not opted out of receiving loyalty communications). You can also find the reward in the Exclusive Offers section of your account, so be sure to keep your eyes open.

Instructions on how to redeem each benefit will be available when you click on the reward.

Your Elite Rewards emails are an important part of being a member to the program, and are separate from the Lancôme marketing emails. These emails notify you about crucial aspects of the program, such as when you are eligible for a reward or when you upgrade, downgrade or maintain a tier.

If you no longer wish to receive these Elite Rewards emails, we are sorry to see you miss out on important Elite Reward news, but you can click ‘unsubscribe from rewards program emails’ at the bottom of your latest Elite Rewards email, contact customer service on 1300 060 116 or Contact Us.

Alternatively, if you are looking to unsubscribe from marketing emails, log in to your online account and select ‘no’ against the ‘Marketing Emails’ check box on the My Account page, or click ‘unsubscribe’ at the bottom of your latest Lancôme marketing email and update your preferences.

You are able to update and modify your account information in the "Account Settings" section of the website. Simply log into your account and select "Account Settings" to change details including first name, last name, email and your password.

If you would like to update your saved shipping details please select "Address Book" in the "My Account" menu.

If you would no longer like to receive the exclusive benefits which Elite Rewards offers, you can end your Elite Rewards membership by contacting a customer service representative via Live Chat or phone.

Please note that if your account is deleted your points, spend balance and tier level will be terminated and are unfortunately unable to be reinstated at a later date if you change your mind.

If you are unable to remember your password simply click the “Forgot password” link beneath the sign-in button. A password reset link will be sent to your email with further instructions.

Yes. We may add, remove or cancel aspects of the Elite Rewards benefits from time to time in order to try and deliver the best experience to our members. We may or may not notify you about this, depending on the change we make.

Some purchases may not be eligible to receive Elite Rewards points, including purchases that we reasonably believe were for a commercial purpose or commercial in quantity. For more information, please refer to the Lancôme Elite Rewards terms and conditions.