Customer Service Details

customerservice.title.covid19

To Our Community



To Our Lancôme Community,

During this uncertainty, the safety and wellbeing of our customers, employees and partners is our number one priority. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. We are working relentlessly to ensure our Lancôme family – that’s you – remains as safe and healthy as is possible during this time and have in place a number of added precautionary measures.


Warehousing & Packaging: We are taking enhanced precautions across our supply chain and asking our third-party partners to do the same. This includes sanitation and increased workplace cleansing at our distribution facilities, actively encouraging sick employees to stay home, and enforcing healthy hygiene habits in the workplace.


3rd Party Delivery: We are working closely with our shipping partners, who are following guidance from the World Health Organisation and are conducting detailed employee awareness campaigns about COVID-19, to stay safe and prevent further spread.


Product Safety: All Lancôme products sold follow strict quality control measures to ensure consumer safety. This includes packaging that seals and protects the product from external contamination. We understand that these are uncertain times and hope you can take comfort knowing that we are doing everything we can do keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.


We will continue to make online shopping easy…with continued FREE standard shipping on all online orders plus samples you can try at home. Our Customer Service Team is by the phone on 1300 060 116 or you may contact us via our contact form.


We understand that these are changing times and hope you can take comfort knowing that we are do everything we can do keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.


With Warmest Regards,




Lancôme